Splendide Royal - Lugano

Riva Antonio Caccia, 7, Lugano, Switzerland, 6900show map
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Highlights
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Luxury Hotels in Switzerland

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Overview

Located in the heart of Lugano within a 15-minute walk of Piazza della Riforma, Splendide Royal is a 7-story hotel offering 93 modern rooms. The hotel was built in 1887 and features sophisticated-style facade. The grand property offers currency exchange, allergy friendly rooms and a luggage storage, and leisure facilities, such as a sundeck, a veranda and a tennis court.

Lugano airport is 5 km from Splendide Royal which lies in Lugano City-Centre district of Lugano. Exhibition Center Lugano can be reached in about 20 minutes' walk.

It is within walking distance of a museum, a cathedral and a church.

Lugano train station is located a 20-minute walk away.

Rooms

It is a property that features an in-room safe, a stereo system and direct dial phone in every guest room. Splendide Royal overlooks Andes Mountains and Alps, offering a panoramic view from the rooms. They also include bathrooms with a shower, a hairdryer and towels.

Eat & Drink

The restaurant serves a buffet breakfast for the perfect start of your day. At the La Veranda restaurant you can enjoy the wide variety of French meals. The hotel's bar features a piano and a terrace. For a meal, guests can choose between Hotel Splendide Royal and Principe Leopoldo Restaurant.

A continental breakfast is served at the price of CHF 25 per person per night. 

Relax

Guests can relax with a steam room, a Jacuzzi and a sauna offered on-site. Such fitness options as a gym area and a fitness centre are available on site.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Public parking is possible on site at CHF 20 per day.

Year renovated:   2012.  Number of floors:   7.  Number of rooms:   93.

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Facilities
Wi-Fi
Parking

CHF 20 per day

Luggage storage
24-hour services

24-hour reception

24-hour room service

Food/ Drinks

Bar/ Lounge area

Restaurant

Shuttle

Paid airport shuttle

Fitness/ Gym

Fitness centre

Swimming pool

Indoor swimming pool

Sports & Fitness

  • Fitness centre
  • Tennis court

Services

  • Paid airport shuttle
  • 24-hour room service
  • Housekeeping
  • Car rental
  • Bicycle rental
  • Laundry
  • Dry cleaning
  • Doctor on call
  • Limousine service
  • Shoe shine service
  • Bell staff/Porter

Dining

  • In-room breakfast
  • Restaurant
  • Bar/ Lounge area

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Babysitting/Child services

Spa & Leisure

  • Indoor swimming pool
  • Sun terrace
  • Sauna
  • Jacuzzi
  • Massage

Room view

  • Garden view
  • Lake view

Room features

  • Air conditioning
  • Heating
  • VIP room facilities
  • In-room safe
  • Mini-bar
  • Adjoining rooms
  • Sitting area
  • Terrace
  • Wardrobe
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathtub
  • Hair dryer
  • Free toiletries
  • Bathroom telephone

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Paid films
  • Direct dial telephone
  • AM/FM alarm clock
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Good to know
Check-infrom 14:00-23:59FREECheck-outuntil 12 pmFREE
Children & extra bedsAll children0 - 3 yearsExtra bedFREEAll children4 - 13 yearsExtra bed
PetsPets are allowed on request.
Cancellation
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Rooms and availability

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Location
  • Nearby
  • City landmarks
LAC Lugano Arte e CulturaLAC Lugano Arte e Cultura1700 ft
Art Museum LuganoArt Museum Lugano400 ft
Monte San SalvatoreMonte San Salvatore1700 ft
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Palazzo Congressi LuganoPalazzo Congressi Lugano4600 ft
Lugano FLPLugano FLP4000 ft
Lugano StationLugano Station4000 ft
Exhibition Center LuganoExhibition Center Lugano1.2 mi
Lugano Hospital - CivicoLugano Hospital - Civico1.7 mi
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Getting around
Airports
Lugano (LUG)1.9 mi
Samedan (SMV)58.4 mi
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Reviews
8.6
SuperbBased on  278  reviews
  • 9.2
    Superb

    The location of this hotel was superb...the staff were excellent.The concierge was very helpful as were the receptionist,waiters etc. Breakfast was excellent..one of the best we have had. It was our anniversary and they left prosecco, a chocolate cake fruit, water and wine in our room...excellent touch. Thank you !

    Only small downside was that the pool and outside sitting was out of action at the moment for refurbishment and it was hot !! On the other side we could have easily walked to there sisterhotel 2 minutes walk away or been driven there by the hotel...but we ran out of time.

  • 8.8
    Superb

    Location, view, restaurant and for sure the upgrade we've got.

    The rude answer from the receptionist when I gently asked him to replace one of the Arabic channels with another one which I know for sure that he could do it but he just said no without any reason. Actually his reply was we already have 2 Arabic channels.

  • 9.6
    Exclusive

    I loved my stay at the Splendide: it was a true luxury experience. The staff were terrific - exceptionally professional, polite and helpful. For example: on my second morning as I walked towards the reception, I was greeted by someone saying 'Good Morning, Mr (my surname)': I'd definitely not met them previously, so how they knew my name I'm not sure, but this showed real attention to detail and customer service. Although I didn't eat at the restaurant for lunch or dinner, the breakfast buffet really is in a class of it's own as well. And the head waiter at the breakfast session deserves a special mention, too - again, magically knew my name, and offered impeccable, classy service.

    As other reviewers noted, the decor and furnishings are slightly faded and worn; if you're used to ultra-high quality brand new hotels you might be a little disappointed. For me however this was more than made up for by the quality of the experience.

  • 9.6
    Exclusive

    It's so close to the lake, and hotel itself is very nice, good helpful staff, and very high-standard facility and very good quality of food in the restaurant.

    Bit far away to the city center.

  • 10.0
    Exclusive

    The hotel is excellent! It was one of the best stay in my life!

  • 9.2
    Superb

    Service is as friendly as can be, requests are attended to promptly, f & b, fore and aft, is good to very good, atmosphere cosy. The customer feels welcome from top to bottom. Will clearly be going back (particularly after a disappointing dinner at competing, and very toffy- nozed, Principe Leopoldo)

  • 10.0
    Exclusive

    Excellent location and view to Lake Lugano quick access to highway.Excellent staff and accommodation very good Ac.Excellent food and restaurant very good breakfast.

  • 9.2
    Superb

    View of the lake Lugano and the very nice location of the hotel.

  • 7.8
    Fabulous

    Accommodation was extremely comfortable although room slightly small (despite the fact they said they had upgraded us), and the "garden view" was over some scrub land at the back of the hotel that also looks across a main road and other high rise properties. Reception and bar staff very friendly and helpful - although on checking out they were totally unaware whether we were checking out or in !!! Didn't even recognise a client who had been visiting the hotel for over 20 years!!

    No swimming pool or leisure facilities (gym size and equipment appalling) as it's being renovated (was unaware of this on booking) so only facility was the use of sister Hotel Eden. Restaurant staff overly deferential yet they failed to provide a good service at dinner. We waited half an hour for the entree (acceptable and we were happily chatting) and a further 45mins for second course which was unacceptable. Excuse was they were busy and food was produced fresh for each client. Then they said some clientelle like to wait between courses and enjoy the pianist. We explained that we did also, but not 45 mins - that's just excessive and by now we were extremely hungry. Our table was booked for 8.30 and it was coming up to 10pm before we got our main course. Their attitude was very condescending as though they thought we're not used to 5* hotels - big mistake as we are and have stayed at much better. We would expect a hotel of this category to cope with being busy (and in our opinion it wasn't so busy) and we wouldn't expect anything less than freshly prepared food from a 5* hotel and the course was not so complicated that it should take so long! We discovered eventually that the waiter had omitted to request our order with the chef after the entree and we were offered a complimentary half glass of white wine!! Breakfast - not silver service. Hot food had been left out far too long and we had to request "freshly prepared". A hotel of this standing should be providing a silver service breakfast for hot food with a menu which should be freshly cooked for each person. The head waiter kept going to the central aisle and "stirring and adjusting" the cold buffet! If something is not fresh it should be removed.

  • 10.0
    Exclusive

    The room was outstanding, only to be outdone by the view of Lake Lugano from our balcony. Breakfast was exceptionally bountiful and delicious. Staff extremely courteous and helpful, especially the ones at the concierge desk. Great hotel.

  • 9.6
    Exclusive

    Excellent service. Comfortable room. Real classic hotel comfort.

  • 10.0
    Exclusive

    everything is so great in this hotel and extraordinary...i loved the way they welcome us and the surprise of the anniversary...actually the people are sooo kind ....it is ine of the best hotel i stayed in..

  • 10.0
    Exclusive

    The staff were so friendly, polite and attentive. The room was delightfully comfortable and the view of the lake and mountains is still with us!

  • 8.8
    Superb

    Watching the moon reflection on the lake, as we dtrank a glass of wine in the Hotel bar - beautiful.

    All perfect.

  • 8.2
    Fabulous

    good service, position and breakfast

    The Hotel rooms have old furniture.

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Highlights
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Luxury Hotels in Switzerland

Use Badge
Good to know
Check-infrom 14:00-23:59FREECheck-outuntil 12 pmFREE
Children & extra bedsAll children0 - 3 yearsExtra bedFREEAll children4 - 13 yearsExtra bed
PetsPets are allowed on request.
Cancellation
+ More- Less
+ More- Less
Getting around
Airports
Lugano (LUG)1.9 mi
Samedan (SMV)58.4 mi
+ More- Less
Check rooms and rates
exclusive online offers!
Check-in
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Rooms and Guests
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